Delivery & Returns
At Pearlix, we aim to provide you with a seamless shopping experience from the moment you place your order to the delivery at your doorstep.
Delivery
We process and ship all domestic orders within 3-5 business days, ensuring swift delivery to your location. You can expect to receive your order within 2-3 business days, with some exceptions for remote areas where delivery may take slightly longer, typically between 7-10 working days.
Our delivery timings are between 10:00 am – 6:00 pm, Monday to Sunday, excluding public holidays. To ensure secure delivery, please ensure someone is available to receive for your order upon arrival. If you’re unavailable, you can nominate a trusted individual to accept the delivery on your behalf.
Please note that Cash on Delivery is not available on the Pearlix website.
Shipping Charges
We offer free domestic shipping on all orders of Rs 500 and above. For orders below Rs. 500, a flat shipping charge of Rs. 60 will be applicable.
Returns and Refunds
At Pearlix, your satisfaction is our priority. While we strive to ensure the quality of our products, if you encounter any issue or quality concern with your purchase, we’re here to assist you.
In the rare event of a problem or quality issue, please contact our Customer Care team within 24 hours of delivery. You can reach us at +91 88268 02045 or email us at enquiries.pearlix@gmail.com Alternatively, you can also connect with us via WhatsApp using our live chat feature.
We accept exchanges for products returned in a saleable condition, with the original receipt/tags intact and in their original packaging, subject to the following terms.
Your trust in Pearlix is important to us, and we’re committed to ensuring your satisfaction with every purchase.